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Our Service & Support

  • ● Pre-sales Selection: Precision Empowerment

    • Engineers provide one-on-one support, communicating in-depth on working conditions and parameter requirements, and confirming product selection and specifications.
    • Provide project evaluation based on drawings or samples, optimize details, and clarify delivery cycles and costs.
    • Answer inquiries about product parameters and international certifications, and synchronize detailed product information in a timely manner.

  • ● In-sales Delivery: Full-process Controllability

    • Dedicated engineers and business specialists take full responsibility for the whole process, with project managers personally supervising the progress.
    • Synchronize production, testing and logistics information in real time, and respond promptly to delivery-related issues.
    • Adhere to full-process standards (SIP/SOP), with no outsourced production, in compliance with ISO 9001 standards.

  • ● After-sales Support: Worry-free

    • The after-sales team is on standby 24/7, providing rapid responses to malfunctions and usage questions.
    • Provide long-term technical support, guiding product maintenance, upkeep and proper operation.
    • Fulfill after-sales commitments by providing repair and replacement services for non-quality-related issues.

  • ● Core Services · Customer Satisfaction

    • Customization-- A professional team addresses custom requirements and resolves challenges in special working conditions.
    • Efficient Delivery-- In-house processing with precision equipment shortens the delivery cycle effectively.
    • Controllable Quality-- Full-process quality control is implemented in alignment with international standards.
    • Rich Experience--Backed by extensive industry experience, our professional team provides robust support and adapts to diverse market demands.

Timely,Transparent,
and Responsible Customer Service

At TongyouSheng, service is not merely a function of the after-sales department, but a core principle embedded throughout the entire operation of the enterprise. What we safeguard is not only the operation of equipment, but also our stable and reliable professional brand reputation in overseas markets.
We have established a sound after-sales service mechanism to ensure that customers can receive timely and effective responses whenever they encounter technical or quality issues during use.

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Our After-Sales Commitments
  • Response Within 24 Hours

    We promise to respond to after-sales issues within 1 working day, quickly identify problems and propose solutions.

  • Root Cause Analysis

    For quality-related issues, we will provide a comprehensive analysis report on the causes, and assist customers in optimizing usage and maintenance plans.

  • Replacement & Repair

    Depending on the actual situation, we offer remote assistance or on-site support to handle product replacement, repair and adjustment.

  • Technical Archive & Tracking

    Every batch of products can be traced to raw materials, process batches, quality inspection records and shipment details, facilitating after-sales tracking.

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FAQ

  • How long will it take to get a reply after my inquiry?

    We reply to all inquiries within 24 hours of receipt.

  • Are you a Factory or Agent?

    We are an integrated industrial and trade enterprise. Direct factory supply, sufficient stock, full-process quality control, and fast delivery.

  • Can you give warranty of your products?

    Yes, we provide a one-year warranty. We extend a 100% satisfaction guarantee on all items. Please feel free to provide feedback immediately if you are not pleased with our quality or service.

  • How about the delivery time?

    For standard products with confirmed specifications, the delivery time is 15-25 days after receiving your deposit and order confirmation.

    Customized products require 25-35 days for production, as we need to adjust the production process according to your specific requirements (e.g., material, size, logo).

  • What types of payment methods does your company accept?

    Trade terms, including FOB, CIF, etc.,  will be confirmed when quoting. For bulk production: 30% deposit in advance, balance paid before shipment. We mainly accept T/T, and other payment methods are negotiable.

  • Do you get the relevant certificate?

    All products are strictly manufactured according to ISO9001. The patent certificate for the products can be provided for your reference upon your request.

  • Do you support customized production?

    Customized production is our core business. We can develop and manufacture based on the drawings or samples you provide.

  • To which countries and markets are the products exported?

    Our products are exported to more than 30 countries and regions worldwide, including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada. We provide products and services to well-known OEM customers across intelligent manufacturing, automobiles, engineering machinery, and more.

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